FAQs

General

• Where can I find your full terms and conditions?
  You can find all terms and conditions, including our cancellation policy, data protection information, and terms of sale, in the respective legal sections of our website nicionlineshop.com.

Ordering

• How can I place an order?
  Select your desired items, add them to your shopping cart, and proceed through the checkout process by following the instructions.
• Can I modify or cancel my order after placing it?
  Please contact our service team immediately. We can only modify or cancel an order if it has not yet been processed for shipping. The fastest way is to use the contact form.
• Why did I receive an order confirmation email?
  The order confirmation email acknowledges that we have received your order. It does not yet constitute an acceptance of your offer to purchase.

Shipping & Delivery

• When will my order be shipped?
  Orders are typically processed within a few business days. Delivery times begin after the shipping confirmation is sent.
• What are the shipping costs?
  Shipping costs depend on the size and weight of your order, as well as the destination. They are calculated and displayed in your shopping cart before you complete your purchase.
• Can I track my order?
  Yes, once your order is shipped, you will receive a shipping confirmation email containing tracking information, if available for your chosen shipping method.

Payments

• Which payment methods are accepted?
  We accept various common payment methods, such as credit card, PayPal, and other secure online payment options. All available methods are displayed during checkout.
• Is my payment data secure?
  Yes, we use secure, encrypted connections (SSL) for all transactions to protect your personal and payment information.

Returns & Cancellations

• What is your return policy?
  You have the right to cancel your order within 14 days. Please refer to our detailed cancellation policy for complete instructions and conditions. Return shipping costs are generally the customer’s responsibility.
• How long does it take to process a refund?
  Refunds are processed promptly after we receive the returned items. Please allow time for the amount to be reflected in your account, depending on your payment provider.

Products & Service

• Are all displayed items available?
  We strive to maintain accurate stock levels. If an item becomes unavailable after you order, we will notify you immediately.
• Who should I contact for other questions?
  For any questions not answered here, please use the contact form available on our website. We will respond to your inquiry as soon as possible.